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Partner Operations Manager

On-site, Hybrid
  • Ghent, Vlaams Gewest, Belgium

Job description

Robovision, a leading AI Platform, is in hyper-growth. With an award-winning platform operating in over 40 countries, we are globally recognized as an AI-vision leader. We have enabled groundbreaking innovations in healthcare, agriculture, retail and manufacturing.

Our AI platform empowers users to intuitively adapt vision intelligence within smart solutions, facilitating seamless creation, deployment, and maintenance of Vision AI at scale. Our low-code platform enables data scientists to focus on innovation, while their operational coworkers can take ownership and continuously improve AI solutions.

Our sector-agnostic platform serves millions of daily predictions, contributing to both bottom-line impact and significant social goals. We work with hundreds of partners for co-creation, implementation, and technology, ranging from ISO Group to Nvidia.

Headquartered in Ghent, Belgium, with a global team of over 120 Robovisioneers, we are expanding internationally through satellite offices. Our people are ambitious, take ownership, and celebrate shared success, fostering an environment of ambition, respect, and personal development.

Job requirements

Why are we looking for you?

As Robovision scales and diversifies its operations, the creation of a Partner Operations Manager role supports our strategic move to become more partner-centric and expand our global reach.
While our Partner Manager in Sales develops the strategic partner channel, this Partner Operations Manager role will support our selected partners in successfully delivering Robovision's products to the end customers. 

What will you do?

  • Support Partner Management in Sales to assess the technical and operational capabilities of potential partners to successfully implement and support Robovision's products in their respective markets, and to manage the partner contracts related to implementation and support

  • Design and execute partner enablement programs, providing partners with the necessary tools, resources, and training to effectively

  • implement and support Robovision's products.

  • Monitor and evaluate partner performance in implementing and supporting Robovision's products, providing regular feedback and support to optimise their success and the mutual benefits of the partnership.

  • Collaborate with internal sales, presales, product development, product delivery and support teams to align with partners on their respective preferred best practices for Robovision’s products

  • Act as partner’s first point of contact for implementation or support related escalations

  • Actively coach and guide partners in the implementation of their first projects with Robovision’s products

Who are you?

  • 3+ years of operational experience in building and/or supporting an implementation partner channel

  • Exceptional interpersonal skills, with an ability to build and maintain strong, long-lasting relationships with partners.

  • Strong organisational and project management skills, with an ability to manage multiple partnerships and projects simultaneously while maintaining attention to detail.

  • Outstanding communication skills: able to truly listen to our partners in order to understand what they really need, and able to communicate well with all different internal stakeholders.

  • Open to travel

  • Experience in or affinity with industrial automation, software engineering, computer vision or AI

What do we offer?

  • The opportunity to help shape and implement a partner-centric approach within a dynamic, innovative technology company.

  • A collaborative and supportive work environment, with a focus on professional growth and development.

  • Competitive compensation package, including equity options and comprehensive benefits.

  • The chance to make a significant impact on the company’s market presence and success in the AI vision technology sector.