IT Support Engineer

Robovision, a leading AI Platform, is experiencing rapid growth. Our award-winning platform

operates in over 40 countries, making us globally recognized as an AI-vision leader. From healthcare to agriculture, retail to manufacturing, we’ve enabled groundbreaking innovations. Headquartered in Ghent, Belgium, with a global team of over 120 Robovisioneers, we are expanding internationally through satellite offices. Our people are ambitious, take ownership, and celebrate shared success, fostering an environment of ambition, respect, and personal development. Due to our hyper-growth, we are currently looking for an IT Support Engineer to join our team. This is an exciting opportunity to gain valuable work experience and develop skills in a fast-paced and dynamic environment.

Purpose of the position
As an IT support engineer you will join the IT operations team. You are responsible for the proper functioning of the workspace IT infrastructure and provide first- and second-line support to our end users with IT problems. You carry out installations and assist with maintenance of those systems. You are responsible for user access management, the Google Workspace environment, as well as device management and the management of the laptops of all employees.
Using our service desk tool, you monitor all incidents and service requests. As part of the role, you will also be in contact with our external partners and take care of the coordination within the incident operation.

What will you do

• Manage the IT systems together with the system engineers and external partners.
• Be the point of contact for IT problems and incidents.
• Be a real problem solver and hands-on engineer.
• Have sufficient general knowledge of IT (networks, storage, server management, desktop applications, etc.).
• Work together with the IT colleagues and the IT Manager to elevate the internal IT services of Robovision.

Who are you? 

• You have a bachelor's degree in IT or equivalent through experience.
• Knowledge of Windows OS and Ubuntu (or other Linux distributions) should be under your belt.
• Knowledge of Mac OS is a plus. 
• You are familiar with Google Workspace suite, laptop management and terms such as DNS, DHCP and networking (patching and switching). 
• Knowledge of Google GCloud, Azure and AWS are a plus.
• You are a team player and customer-oriented, providing excellent service to internal users, both by telephone/digitally and on-site.
• Problem-solving, taking responsibility, proactive mindset and the ability to thrive in a fast-paced, dynamic environment.
• You can solve high priority incidents as quickly as possible.
  Living at commuting distance from Ghent, and having a permanent work permit.
• You stay informed of the latest IT trends and IT technologies and you apply them where possible.

What do we offer? 

• A front seat in Belgium’s most exciting scale-up offering a dynamic entrepreneurial environment with ample opportunities for fast personal growth in different areas

• A competitive salary & benefits tailored to your personal needs, including the option to lease a car

• A young and open company culture where we focus on communication, partnership and team building activities

• A chance to be part of a company revolutionising industries through advanced AI vision technology