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Customer Support Engineer

Belgium, Vlaams Gewest, ZwijnaardeDelivery

Job description

Who are we?

Robovision is in hyper-growth! As an AI Platform (Paas), our mission is to be the leading backbone of Vision Intelligence. With an award-winning platform, operating in 40+ countries, Robovision is one of the global leaders in the provision of AI-vision.

As Customer Support Engineer your daily ambition is to maximise Customer Satisfaction. You have excellent problem-solving abilities, in-depth knowledge of customer support, and an understanding of the behaviours that lead customers to ask for assistance.

Together, we are determined to create a never-ending impact!

Job requirements

What will you do?

  • Engage in daily communication via phone, chat, and email with partners and external customers.

  • Proficiently assess each ticket received, escalate as necessary and resolve any technical issues with the customers.

  • Handle high impact incidents or customer complaints in a considerate and competent manner by making sure all questions are answered concisely without leaving any open ends.

  • Identify and report any odd patterns in the issues, incidents, or customer behaviour by analysing the support tickets.

  • As necessary, deliver training to the internal and external stakeholders.

  • Build strong connections with the engineering and product teams, and coordinate with all resources to guarantee on-time delivery of product fixes.

  • Drive customer happiness metrics for satisfaction and loyalty

  • Report regularly to the Head of Customer Success

Who are you?

  • At least 2+ years in a Customer Facing role, and proven working experience in enterprise technical support, IT support or as a technical engineer

  • Excellent time management skills, careful attention to detail, and have a remarkable ability to follow through in an organised and effective way

  • Experience in working with complex, multi-divisional, multi-geographical customers

  • Willingness to go above and beyond to ensure high customer satisfaction

  • Excellent communication skills in English and Dutch - both written and oral - and strong ability to truly listen to our customers to identify their real needs.

  • Demonstrated desire for continuous learning and improvement

Your Life @ Robovision

What matters to you when you are looking for your next career challenge?

Maybe you want to get involved in work that really has an impact on the way humans and machines are collaborating? Robovisioneers are determined to create a never-ending impact! What about somewhere you are challenged by intelligent minds and can truly discover your passion? Robovisioneers keep learning to stay ahead of the curve!

Are you looking for a culture of openness, collaboration and trust, where everyone has a voice?

We are fearlessly authentic, value informed opinions that enable decisive action and we trust each other in taking ownership.

Do you feel you are a good match with our Robovision DNA?

Then we could be your next career step. Join us and see how your contributions are enabling things you never thought possible.

What we offer:

  • A front seat in Belgium’s most exciting scale-up offering a dynamic entrepreneurial environment with ample opportunities for fast personal growth in different areas

  • A competitive salary & benefits

  • A young and open company culture where we focus on communication, partnership and team building activities

  • The exciting opportunity to join us and scale our organization