Revolutionize the creation of human-like intelligent machines!
Robovision is a scale-up that develops software to collaboratively create intelligent automation solutions. At Robovision we are growing fast and always looking for new talent to help develop new products and markets. Robovision is currently active in Agriculture, Manufacturing, Retail, Medical and Smart Cities.
You will be involved on all levels of the development of our Robovision AI platform. You will join our existing Robovision AI product team.
Tasks and responsibilities
The primary point of contact throughout the customer lifecycle (post-sales)
Responsible for configuring the needs of major client(s)
Enable the customer to derive the promised business value from our software and services solutions
Define, manage and analyze Customer Success processes
Constantly innovate and improve processes and procedures and remove friction out of all customer interactions
Project manage all aspects of the project including reviewing solutions provided by delivery team members and make recommendations
Advocate for the customer to internal stakeholders and ensure timely resolution of customer issues
Share customer feedback and insights to Product Management, Engineering, Support, and Partnerships on the innovation and improvement needed to optimize the Robovision customer experience
Provide structured and ad hoc training and mentoring as needed
Help defining customer success criteria and ensure they are met
Drive customer happiness metrics for satisfaction and loyalty
Report regularly to the COO
4+ years experience with Customer Success concepts, best practices, and execution strategies
At least 2+ years in a Customer Facing role, and at least 2+ years of project management experience
Must be a fast learner, proactive, able to work independently and take initiative with minimal supervision while hitting deadlines, and having exceptional customer-facing skills
Experience in working with complex, multi-divisional, multi-geographical customers
Possesses the ability to interface with C-level executives to drive program strategy and ROI
Ability to create and implement processes, policies, and procedures for Customer Success
Must possess careful attention to detail, excellent time management skills and have a remarkable ability to follow through in an organized and effective way
Ability to understand operational and business workflows and turn strategic concepts into actionable plans
Data-driven, highly analytical, process-oriented and execution mindset
Demonstrated desire for continuous learning and improvement
Proficient with or the ability to quickly learn modern project management tools
Ownership and personal organization are essential
What We Offer
We offer a competitive performance-driven compensation package and autonomy to support our existing customers.
You will enter a highly motivated team, coming from different disciplines and backgrounds. We believe great teams bring great ideas to life. We value proactive team members with a strong sense of ownership, people who are able to imagine the world they want to live in and are ready to solve any problem to make it happen.
You will get the exciting opportunity to join us and help shape our product's future.
Your Life @ Robovision
What matters to you when you are looking for your next career challenge?
Maybe you want to get involved in work that really has an impact on the way humans and machines are collaborating? What about somewhere where you are challenged by intelligent minds and can truly discover your passion? Are you looking for a culture of openness, collaboration and trust, where everyone has a voice? If so, then Robovision could be your next career step. Join us and see how your contributions are enabling things you never thought possible.
Ownership, Share to Grow and Efficiency are our key values.