Customer Success Manager

  • Product
  • Zwijnaarde, Belgium

Customer Success Manager

Job description

Revolutionize the creation of human-like intelligent machines!

Robovision is a scale-up that develops software to collaboratively create intelligent automation solutions. At Robovision we are growing fast and always looking for new talent to help develop new products and markets. Robovision is currently active in Agriculture, Manufacturing, Retail, Medical and Smart Cities.

You will be involved on all levels of the development of our Robovision AI platform. You will join our existing Robovision AI product team.

Job requirements

Tasks and responsibilities

  • The primary point of contact throughout the customer lifecycle (post-sales)

  • Responsible for configuring the needs of major client(s)

  • Enable the customer to derive the promised business value from our software and services solutions

  • Define, manage and analyze Customer Success processes

  • Constantly innovate and improve processes and procedures and remove friction out of all customer interactions

  • Project manage all aspects of the project including reviewing solutions provided by delivery team members and make recommendations

  • Advocate for the customer to internal stakeholders and ensure timely resolution of customer issues

  • Share customer feedback and insights to Product Management, Engineering, Support, and Partnerships on the innovation and improvement needed to optimize the Robovision customer experience

  • Provide structured and ad hoc training and mentoring as needed

  • Help defining customer success criteria and ensure they are met

  • Drive customer happiness metrics for satisfaction and loyalty

  • Report regularly to the COO

Requirements:

  • 4+ years experience with Customer Success concepts, best practices, and execution strategies

  • At least 2+ years in a Customer Facing role, and at least 2+ years of project management experience

  • Must be a fast learner, proactive, able to work independently and take initiative with minimal supervision while hitting deadlines, and having exceptional customer-facing skills

  • Experience in working with complex, multi-divisional, multi-geographical customers

  • Possesses the ability to interface with C-level executives to drive program strategy and ROI

  • Ability to create and implement processes, policies, and procedures for Customer Success

  • Must possess careful attention to detail, excellent time management skills and have a remarkable ability to follow through in an organized and effective way

  • Ability to understand operational and business workflows and turn strategic concepts into actionable plans

  • Data-driven, highly analytical, process-oriented and execution mindset

  • Demonstrated desire for continuous learning and improvement

  • Proficient with or the ability to quickly learn modern project management tools

  • Ownership and personal organization are essential

What We Offer

We offer a competitive performance-driven compensation package and autonomy to support our existing customers.

You will enter a highly motivated team, coming from different disciplines and backgrounds. We believe great teams bring great ideas to life. We value proactive team members with a strong sense of ownership, people who are able to imagine the world they want to live in and are ready to solve any problem to make it happen.

You will get the exciting opportunity to join us and help shape our product's future.


Your Life @ Robovision

What matters to you when you are looking for your next career challenge?

Maybe you want to get involved in work that really has an impact on the way humans and machines are collaborating? What about somewhere where you are challenged by intelligent minds and can truly discover your passion? Are you looking for a culture of openness, collaboration and trust, where everyone has a voice? If so, then Robovision could be your next career step. Join us and see how your contributions are enabling things you never thought possible.

Ownership, Share to Grow and Efficiency are our key values.