Customer Satisfaction Engineer

  • Development
  • Zwijnaarde, Belgium

Customer Satisfaction Engineer

Job description

Revolutionize the creation of human-like intelligent machines!

Robovision is a scale-up that develops software to collaboratively create intelligent automation solutions. At Robovision we are growing fast and always looking for new talent to help develop new products and markets. Robovision is currently active in Agriculture, Manufacturing, Retail, Medical and Smart Cities.

You will be involved on all levels of the development of our Robovision AI platform. You will join our existing Robovision AI product team.

Job requirements

We are looking for an exceptional, mid to senior level customer satisfaction engineer to add serious value for our existing customers.

Responsibilities include:

  • Bridge the gap between running customer production deployments and development.

  • Communicate with customers via customer portal, predominantly via e-mail, sometimes via Chat and phone. No permanence is required outside office hours.

  • Identify customer requests in their communication and work together with product team.

  • Troubleshoot technical issues either on a local deployment, virtual system or on a screen-sharing session with the customer.

  • Actively collaborate with the Robovision AI product team and other colleagues from other departments to find solutions.

  • Communicate confidently in Business Dutch and English

  • Writing knowledge base articles

  • Follow and improve or extend the documented procedures, guidelines and policies

Must haves:

  • Experience in Technical Support, Professional Services, QA, Dev-Ops or Development.

  • Good interpersonal and communication skills with a great customer oriented mindset.

  • Advanced knowledge of the operating system Linux, container technology, Kubernetes, postgres database and networking.

  • A good understanding of programming languages (ability to interpret code in Python, Java script).

  • Great analytical skills to troubleshoot software problems based on extensive logs.

Nice to have:

  • Hands-on experience with Front-end technologies (VueJs, …)

  • Hands-on experience with CI/CD systems

What We Offer

We offer a competitive performance-driven compensation package and autonomy to support our existing customers.

You will enter a highly motivated team, coming from different disciplines and backgrounds. We believe great teams bring great ideas to life. We value proactive team members with a strong sense of ownership, people who are able to imagine the world they want to live in and are ready to solve any problem to make it happen.

You will get the exciting opportunity to join us and help shape our product's future.

Your Life @ Robovision

What matters to you when you are looking for your next career challenge?

Maybe you want to get involved in work that really has an impact on the way humans and machines are collaborating? What about somewhere where you are challenged by intelligent minds and can truly discover your passion? Are you looking for a culture of openness, collaboration and trust, where everyone has a voice? If so, then Robovision could be your next career step. Join us and see how your contributions are enabling things you never thought possible.

Ownership, Share to Grow and Efficiency are our key values.